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Noticeboard

Please be aware that both the High Street Surgery and Whitfield Surgery will be unable to issue any repeat medication between MONDAY 30TH SEPTEMBER 2019 & MONDAY 14TH OCTOBER 2019. If your medication is due between these dates, please request no later than Monday 23rd September 2019.

There is currently a three month wait for heart monitor results.

It is vital that you keep the surgery up to date with your current contact details as occasions can arise when we might need to contact you urgently. Increasingly we are using text to communicate reminders and other updates to parents/carers and we need your current mobile number to do this. 

From the 1st February 2019, all sick note requests must be made by the patient themselves. A form can be completed at the surgery and will be placed through to the GP who will decide if they are able to issue this to you. It will take three days to process your request. 

The High Street and Whitfield Surgeries have a Patient Participation Group, If you wish to join please contact Sarah Jarvis on 01304 206463, She  will be happy to help you.

All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.

Care Navigation

Our receptionists have received training in care navigation to enhance their ability to connect patients directly with the most appropriate source of help. When you contact the practice, the receptionist will identify what your needs are. They will then be able to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct you to these services.

 

Services to which patients may be signposted include:



    • Practice and specialist nurse appointments in the practice

    • Pharmacy

    • Physiotherapy

    • Acute ophthalmology services

    • 111 in order to access an emergency dentist

    • Mental health support including the local drugs and alcohol team.

    • Community support services for carers and older people



 
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