By working together and understanding the needs of the surgery and the patients we aim to:

• Learn more about our patients’ experiences.
• Make sure services are designed and adapted to respond better to our patients needs.
• Tap into the enthusiasm and energy of our patients to make long-term improvements.
• Develop and encourage closer relationships between staff and patients.
• Promote patient education.
• Improve the quality of care we provide.
• Identify ways of meeting patients’ needs more appropriately.
• Be able to use information provided by patients to help make improvements
• Make sure changes make sense to those that are affected by them.
• Ensure closer liaison between patients, Clinical Commissioning Groups and Social Services

• The group will meet every 2 months.
• The group will ideally have at least 6 patients present.
• The group will be chaired by Sarah, Practice Manager
• All members of the Patient Reference Group will be required to sign the NHS Confidentiality Code of Conduct.

Our Next meeting will be held on Wednesday 12th June 2024 at 11am.

• To provide a voice as patients on behalf of the population registered at the surgery.
• To recognise the need to consult with the wider registered population at the surgery on some issues, where specific groups will need to be targeted for their views eg children and young people, older people, people with disabilities etc.
• To achieve a dialogue between patient and practice so that some balance can be achieved between any conflicting aims and expectations.
• To provide feedback for planning new services and evaluation existing ones.
• To raise awareness of gaps in services and propose resolutions to help bridge gaps. 6. To provide a forum for trends in complaints to be discussed and proposals for resolution developed
• To hear reports of successes and praise the surgery and its staff receive from patients.

If you would like any further information or to join our patient participation group please send an email to sarah.jarvis9@nhs.net.